span.fullpost {display:none;}
Showing posts with label Appendix A: Web Resources for PowerSellers. Show all posts
Showing posts with label Appendix A: Web Resources for PowerSellers. Show all posts

Web Resources for PowerSellers

One of the things that makes PowerSellers successful is the fact that they don’t try to do everything on their own. In order to sell at volume and make a profit, they know they need help. Sometimes, help comes in the form of software they use to keep track of what’s been sold and what steps in a transaction need to be completed. Sometimes, they hire employees. But just as often, they know where to turn on the Internet. The following set of resources has been compiled from talking to PowerSellers featured in this and other books; these resources include web sites and other tools that can help any eBay member sell smarter and more efficiently, no matter what level they’re at.

Read more!

Resources on eBay

The logical place to start, when it comes to finding out how to be a PowerSeller, is eBay itself. The following pages on eBay’s voluminous web site will give you some good starting points.

eBay Keywords
http://buy.ebay.com and https://ebay.admarketplace.net
There are two different eBay Keywords pages, and each brings a different benefit to sellers. The first page (http://buy.ebay.com) gives you an alphabetical list of terms that members have searched for recently on eBay. If you include the same keywords in your descriptions, the chances of having your sales turn up in search results goes up. The other URL (https://
ebay.admarketplace.net) takes you to the eBay Keywords program, which lets you place bids on keywords; if you place the high bid and someone searches for your chosen word, an ad you create will appear at the top of the eBay search results. The ad can lead to your eBay Store.

PowerSeller Information
http://pages.ebay.com/services/buyandsell/powerseller/
You’ll find criteria for earning the PowerSeller designation, as well as benefits for being admitted to the program. You’ll also find back issues of the eBay PowerSeller’s newsletter. The back issues only go up to June 2002, but they still contain tips and articles that are relevant to anyone who wants to obtain the coveted PowerSeller designation.

“What’s Hot” Lists
http://pages.ebay.com/sellercentral/whatshot.html
eBay’s Seller Central area (http://pages.ebay.com/sellercentral/)
provides general information on best practices and news for eBay sellers. Within this area, you’ll find the What’s Hot lists, which are of special interest to anyone who’s looking to find merchandise to sell on the auction site. The Hot Items by Category hot lists are detailed reports on what’s been selling best on eBay recently, arranged by category.

Read more!

Software Tools

PowerSellers are independent by nature. The act of starting up a business on eBay is one they usually try to handle by themselves as much as possible. After a short time of juggling feedback, packing, and creating listings, they realize a software tool will help them work more efficiently and free up more time for the things that matter, such as customer service and sourcing merchandise. There are lots of companies that function as auction service providers; the following are a few examples used by some of the PowerSellers interviewed for this book.

Andale
http://www.andale.com
Andale provides a variety of tools for listing sales and researching items to sell. One of the best is the Price Finder ($3.95 per month), which provides you with far more detailed sales reports than eBay’s own Completed Items search. The basic version of the auction counters Andale provides is free. For hosting 3MB of images you’ll only pay $3 per month.

buySAFE
http://www.buysafe.com
buySAFE isn’t a software tool for managing auctions, but it does
provide auction sellers with a service. buySAFE’s service is a “seal of approval.” buySAFE places the seal on the auction sales descriptions of sellers who meet the right qualifications for customer service and who pay a 1 percent fee to buySAFE for each completed transaction. In return, according to buySAFE, you get more bids for what you sell as well as higher sale prices.

Ethical Technologies
http://www.ethicaltools.com
Scott Samuel, who founded Honesty.com and invented the auction counters that are now used by Andale, founded Ethical Technologies, which offers a wide variety of sophisticated relisting tools, thank-you-for-bidding utilities, and software that you can’t find anywhere else.

Infopia
http://www.infopia.com
Several of the PowerSellers profiled in this book use Infopia’s software to create web sites and list sales on the Web and on eBay. If you sell products that can be customized, such as golf clubs, you can use Infopia’s Configurator to enable your shoppers to enter their specifications right in your sales descriptions.

Marketworks
http://www.marketworks.com
One of the oldest and best-known auction service providers, Marketworks has tools that can help you find more buyers for your products. The company can help you sign up for pay-per-click programs that get your eBay Store listings better placement on search engines such as Google. If you want to outsource the work involved in listing items on eBay, Marketworks can create listings and complete transactions for you, too.

SpareDollar
http://www.sparedollar.com
I’ve only met one PowerSeller who has used SpareDollar, and that fact surprises me. SpareDollar is one of the lowest-priced auction service providers around. For a mere $4.95 per month, a SpareDollar account gives you the ability to post thousands of auction images, create formatted sales listings, track visitors to your auction, and streamline correspondence with your buyers.

Vendio
http://www.vendio.com
Vendio, a popular service used by many eBay PowerSellers, primarily advertises itself as a web hosting service rather than an auction service. Nonetheless, its image hosting plans and “slide show” feature, which shows multiple items for sale, are perfect for eBay sellers. Plans start at $3.95 per month; a more full-featured plan is also available for $6.95 a month.

Zoovy
http://www.zoovy.com
At least one of the sellers profiled in this book chose Zoovy after shopping around with many other service providers. Zoovy’s Auction Seller product helps you schedule and relist your sales, automatically process eBay order checkout, print labels and invoices, and many other functions.

Read more!

Tools for Finding and Selling Merchandise

The primary challenge for many (if not most) PowerSellers is not selling and providing customer service. They’re naturally good at that. The problem is finding a steady and reliable supply of merchandise to sell at a reasonable price and that is not already being sold cut-rate by many other sellers. There’s no single magic solution for sourcing merchandise on eBay, but the resources listed in this section will get you started.

Alibaba
http://www.alibaba.com
Alibaba is a Chinese-based business-to-business marketplace.
Wholesalers from China and other locations place listings on the site for merchandise they want to sell; buyers around the world contact them and strike up deals. It’s an intriguing idea, one that cuts across many cultural and economic barriers. (The site is so intriguing that it was recently purchased by Yahoo!.) Normally, it’s difficult to find wholesale suppliers located in the Far East; you have to work with brokers or others who are familiar with the ins and outs of this particular marketplace. Alibaba opens the marketplace to you directly.

Association of Independent Information Professionals
http://www.aiip.org
When you’re looking for merchandise to sell, you can benefit greatly from hiring a professional, especially if you’ve never been through the process before. An Information Broker will charge you an hourly fee to prepare a detailed report on almost any subject, including researching wholesale sellers.

“How to Find Wholesalers” Workshop
http://forums.ebay.com/db2/thread.jspa?threadID=410484269
This eBay workshop, held in March 2005, provided some excellent tips on how to approach wholesalers and convince them that you should be a reseller.

Multistate Tax Commission
http://www.mtc.gov/TXPYRSVS/actualpage.htm
In order to resell items you buy wholesale, you’ll need a Tax ID number. Having a Tax ID, in fact, is one of the things that wholesalers are sure to ask you for when you contact them. The Multistate Tax Commission provides a set of links to the tax forms web pages in many states.

Read more!

Groups and Forums

Networking is one of the best ways to get inspired, find support, be encouraged, and get problems solved on eBay. PowerSellers, like all eBay members, turn to online discussion forums when they need to boost their enthusiasm or simply commiserate with other entrepreneurs who are facing the same challenges. Here are a few places where PowerSellers can find help and support.

eBay Sales Reports Discussion Board
http://forums.ebay.com/db1/forum.jspa?forumID=4024
This board is for eBay members who want to learn from, and share best practices with, other community members about eBay data products available to help sellers track and analyze their sales over time. If you have problems or complaints about the way eBay tracks your sales, this is the place to compare notes with your fellow sellers.

Professional eBay Sellers Alliance (PESA)
http://www.gopesa.org
Many PowerSellers would love to be admitted to this group. PESA currently represents more than 700 high-volume eBay sellers who are responsible for $1 billion in sales. As a result, eBay eally listens to this group. When they complain or make suggestions, things happen. Members ave to meet two of the following criteria: $25,000 in gross sales, $1,500 per month in eBay fees, 500 feedbacks in the past 30 days, or 500 listings in the past 30 days.

Seller Central Discussion Board
http://forums.ebay.com/db2/forum.jspa?forumID=143
This board helps eBay members to learn all the latest selling tips, tools, and resources to maximize sales and build a thriving eBay business. eBay sellers, with the support of eBay staff, share their experiences, their feedback, and their most effective, time-tested strategies for success!

Read more!

Tools for Tracking Income and Expenses

Conducting online auctions requires solid record keeping. Here are some powerful, yet user-friendly, accounting programs that can help you keep track of your expenses and earnings. The web sites associated with these products often include links to related sites where you can perform financial operations online, such as basic record keeping or payroll.

Microsoft Money 2005
http://www.microsoft.com/money
One of the distinguishing features of Microsoft Money is its level of integration with the Internet. You can get suggestions regarding online resources, such as to check whether your bank is online and then set up online banking. You can learn how to control your auction finances through the Money Academy and Money Wise web sites. You can also try a demo version of Microsoft Money 2005 Deluxe or Small Business. (A new version, Microsoft Money for the Pocket PC, is now available for mobile users.) Current users of Microsoft Money will find a set of Frequently Asked Questions, an offer for a free year of online data backups, and links to financial institutions that support Microsoft Money bill payments.

MYOB Web Site
http://www.myob.com/us/products
You can purchase the MYOB accounting software from this site. You can also order a trial version of MYOB AccountEdge, FirstEdge, or Premier Accounting. MYOB accounting software comes in versions for Macintosh and Windows. Links to the MYOB eBusiness Gateway enable you to establish yourself as an American Express credit card merchant or automatically bill your customers.

Peachtree Office Accounting
http://www.peachtree.com
Peachtree Accounting and Peachtree Complete Accounting allow you to work seamlessly with Microsoft Office products such as Excel and Word. Peachtree Premium Accounting is available for auction sellers with advanced accounting needs. A new product, Peachtree First Accounting, is designed for businesspeople who are converting a personal financial system to a business system. The Peachtree Software site is distinguished from its competitors’ sites by providing easy-to-find business services built around its software. Services include payroll and tax filing, bill payment, banking, and web site building. Peachtree Office Accounting and Peachtree Complete Accounting are available for Windows users only.

Quicken 2006

http://www.quicken.com
Quicken 2006 for Windows isn’t a single product but rather a family of accounting software packages, each with a different purpose. For example, you can order Quicken Premier Home and Business 2006, which enables you to manage both your personal finances and auction accounting. With this software, you can create business forms that will impress your buyers with a logo based on your domain or web site name, reports and graphs that track your monthly expenses and earnings, and business plans. Quicken Deluxe 2006 for Macintosh is available for Mac users with OS 9 or later.

QuickBooks
http://quickbooks.intuit.com
The QuickBooks products, like the Quicken products, are produced by Intuit, Inc. Whereas Quicken emphasizes personal finance and includes features that you can use to manage your personal as well as auction accounts QuickBooks is more of a straight business product. The software comes in four versions: Basic, Pro, Premier, and QuickBooks Online Edition. Another difference between Quicken and QuickBooks is that you can order a trial CD of QuickBooks Basic from the Intuit web site or try out QuickBooks for the Web, which lets you or your auction assistants access your books from any location that’s connected to the Web. Current users of QuickBooks can find plenty of support on this site, including user discussion forums and ways to contact QuickBooks Professional Advisors.

Read more!

Other Places to Sell Your Merchandise

Being an eBay millionaire doesn’t mean you have to sell solely on eBay. Some experienced eBay sellers supplement their sales on this well-traveled auction site with sales on other sites. Having multiple sales channels gives you a way to reach as many potential customers as possible. And some sites let you reach a niche audience of devoted collectors. Here are a few suggestions for sites that can help you expand your sales operation even further than eBay can take you.

Craigslist
http://www.craigslist.org
Craigslist is fast becoming a national phenomenon, and it’s a must-visit site if you have anything you want to sell locally. It’s a popular community based posting board with categories for personals, jobs, events, and services. There are no images, very little spam, and no fees for posting sales listings; in addition, categories are updated on a regular basis, so listings are bound to be fresh.

iOffer
http://www.ioffer.com
iOffer is a good marketplace to turn to if you have items that don’t sell on eBay. iOffer isn’t an auction marketplace, exactly: it’s based on negotiation between buyers and sellers. Sellers can put items up for sale either at a suggested price or simply invite prospective buyers to make an offer without starting the negotiation at any price. In either case, buyers can make an offer to sellers, who can either accept the offer or make a counteroffer; bargaining continues until the item is sold. iOffer includes an innovative software program called Mr. Grabber that brings feedback as well as unsold sales listings to their site from eBay.

Yahoo! Auctions
http://auctions.yahoo.com
Yahoo! allows you to browse its auction categories in order to identify auction web sites or search for a particular item available at a current auction site. There is no cost to sell, bid on, or purchase an item.

Yahoo! Classifieds
http://classifieds.yahoo.com
Yahoo! allows you to place ads that prospective buyers can browse by region or by category. It’s a good option if you have something big and heavy to sell that needs to be picked up by a local buyer rather than shipped. Most sales categories are free; some like household pets carry a listing fee.

Read more!

E-Commerce Hosting Services

If you decide to start up a web site to supplement your sales on eBay, you’ll probably need a hosting service. The hosts listed in this section are affordable and popular; they have plenty of features for both beginning and experienced sellers.

AOL Hometown
http://hometown.aol.com
You can use this site, which is America Online’s (AOL’s) hosting service, without being a member of AOL. It’s an ideal venue for beginners; you are presented with 100 web page templates to help jump-start your design. You can use a web-based page creation tool to start creating your site. Another plus: you end up with a site with 12MB of storage space for free.

Bigstep.com
http://go.bigstep.com
Bigstep is a typical web hosting service for small businesses. First, you can sign up to host your online store for a free 30-day trial period. Then, you can choose one of two hosting packages that cost $29.95 or $49.95 per month. The $29.95 per month option lets you sell 20 catalog items in an online catalog; the more expensive Bigstep Pro allows you to maintain a much larger sales catalog. The advantage of using a service like Bigstep is that you get help obtaining a domain name, maintaining a backup copy of your site for security purposes, and marketing your business.

Microsoft Small Business
http://www.microsoft.com/smallbusiness
Sometimes, it pays to partner with a big name for your web host. When you sign up for an account with Microsoft Small Business, you have to pay a little more per month for hosting, but you get a payment system that includes a shopping cart and checkout buttons. If you use Microsoft FrontPage to create your web site, consider using Microsoft Small Business to host your online business. You also get to use the FrontPage Server Extensions, which is a set of server software that enables you to do one-step publishing as well as set up online forms.

Read more!